Paul Hayle

Head of Service Delivery

Paul is responsible for the RWA e-Learning team and is usually the first point of contact for our thousands of learners. He has worked with RWA for over 5 years and ensures that service delivery is of the highest standard possible for our clients. Paul worked previously as a Billing Analyst for NTL, automating some 50% of their manually produced bills for their large commercial clients before moving onto one of Wales' largest utility consultancies, where he was responsible looking after their major Key Accounts and setting up and mainlining their energy management system.

Paul is an expert with spreadsheets and report creation and has a strong desire to maintain a high level of client service.


He has finished his ILM Level 3 in Leadership and Management and has started his NVQ Level 5, looking at ways in which the existing service can be further improved and expanded.


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